What are the hours during which your customer service team is available?

Our customer service team is available from 9:00 to 12:00 and 13:30 to 18:30 Beijing time, Monday through Friday.

What should I do if I am not satisfied with the service?

We place great importance on customer satisfaction. If you have any issues or dissatisfaction, please contact our customer service team directly through the online form, and we will do our best to resolve your concerns.

How do I place an order?

A: You can place an order online through our website, delivery platform like Hungrypanda, Deliveroo, Uber Eats, or traditional stores like restaurants, supermarkets

What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, PayPal, and any other payment options shown on the payment page.

Can I cancel or change my order?

Once an order is submitted, we will process it as quickly as possible. If you need to cancel or change your order, please contact our customer ser vice team as soon as possible.

How long does shipping take?

Shipping time depends on your location and the shipping method you choose. Generally, orders will be delivered within a week.

Is there an extra cost for shipping?

We offer free shipping on orders over $40. For orders below $40 or for certain areas, additional shipping costs may apply.

What is your return and exchange policy?

We offer a flexible return and exchange policy. As long as the product is unused and the packaging is intact, you can return or exchange the product within a week of delivery.

What are the steps for returns and exchanges?

You will need to contact our customer service team to obtain authorization for the return or exchange and follow the provided guidelines.